Refund Policy

This Refund Policy explains the conditions under which payments made for services provided through theinsigmark.com may or may not be refunded.

The website and related services are operated by Insigmark Sp. z o.o., a registered company with registration number 0001123389 and registered address ul. Juliana Smulikowskiego 4a, lok. 45a, 00-389 Warsaw, Poland.

Insigmark provides digital services, including website development, hosting infrastructure, maintenance, technical optimization, and related solutions. Because many of these services involve custom work, infrastructure allocation, or immediate technical preparation, payments made through our platform are generally considered final and non-refundable once confirmed.

After a payment has been successfully processed, the transaction is considered complete. This applies regardless of whether the service has already been activated, scheduled, partially delivered, or prepared for delivery.

The non-refundable nature of most transactions reflects the operational structure of our services. Development projects, hosting environments, and technical services may require allocating resources or initiating work shortly after payment confirmation. As a result, refunds are not normally issued under standard circumstances.

By placing an order or submitting payment for any service offered through our website, you acknowledge and accept the terms described in this Refund Policy.

Before completing any payment or confirming a service request, you are responsible for reviewing all available information related to the service you intend to purchase.

This includes, but is not limited to:

Insigmark is not responsible for dissatisfaction resulting from misunderstandings of publicly available information or incorrect assumptions regarding the features included within a service.

Customers are also responsible for ensuring they understand the technical requirements relevant to their project, including hosting environments, integrations, and other infrastructure considerations, where applicable.

If clarification is needed before making a purchase, we encourage users to contact our team prior to submitting payment. Once a transaction has been completed, it is assumed that the purchase decision was made with full understanding of the service description.

Although refunds are not normally issued, certain exceptional situations may be reviewed on a case-by-case basis.

Examples of situations that may qualify for review include:

If the same transaction was charged more than once due to a processing error, a refund may be issued for the duplicate payment amount.

If a technical error on our side resulted in an incorrect charge or an overcharged payment amount, we may process a refund for the overcharge.

If payment details were entered incorrectly and funds were not properly received by our system, we may assist in reviewing the transaction and determining the appropriate resolution.

If a service that has been paid for cannot be delivered due to an issue caused directly by Insigmark Sp. z o.o., the situation may be reviewed, and appropriate compensation or refund options may be considered depending on the circumstances.

Approval of refunds in these cases is not automatic and will depend on verification of the claim.

If you believe your situation falls within the exceptional circumstances described above, you may submit a written request for review.

Your request should include the following information:

Requests should be sent to:

Providing complete and accurate information will help us review your request more efficiently.

Once a refund request is received, our team will evaluate the provided information and compare it with our internal records.

Each request is reviewed individually. A response is typically provided within 7 business days, although processing times may vary depending on the case's complexity.

All refund decisions are made at the discretion of Insigmark Sp. z o.o. in accordance with this Refund Policy.

The services available through our website are intended for individuals who are legally permitted to enter into binding agreements in their jurisdiction, typically individuals aged 18 years or older.

We do not knowingly provide services to minors. If it becomes known that a transaction was initiated by an individual under the applicable legal age, appropriate measures may be taken to review and resolve the matter.

Insigmark reserves the right to update or modify this Refund Policy when necessary. Changes may occur due to operational adjustments, service updates, or legal requirements.

The latest version of the policy will always be available on our website, and users are encouraged to review it periodically.

Continued use of the website or services after updates are published constitutes acceptance of the revised policy.

If you have questions about this Refund Policy or require clarification before submitting a request, you may contact us using the details below: